Christos Lyras with trade name JOHN LYRAS has its registered office at 33 Dimarchou Aggelou Metaxa Ave. in Glyfada, Greece, and operates the e-shop johnlyras.gr promoting and distributing the company’s products. Before visiting and using the e-shop, we advise you to carefully read the following terms and conditions, as any further use of this e-shop means that you expressly consent to the given terms.
JOHN LYRAS reserves the right to unilaterally and without prior notice amend or renew the present terms and conditions and thus, all transactions conducted via its e-shop in accordance with its needs and commercial laws, and undertakes to inform the users of any amendments and changes via the website of the present e-shop. Changes do not affect existing orders.
Intellectual Property Rights
The content of this website is the intellectual property of JOHN LYRAS with all rights reserved. All intellectual property rights contained in this website are owned by JOHN LYRAS or third parties legally concerned. By accessing this website you agree to accept the relevant intellectual property laws.
User’s obligations
The users of our website accept, consent and stipulate that they will make lawful use of the site. The purchase of merchandises via our e-shop is only permitted to users that have the legal right to conclude contracts and contractual ability as provided by Greek legislation. The users further accept that, they will not use our websites and e-shop for the sending, publishing, e-mailing or transferring information through any means of text that is illegal, prejudiced, threatening, insulting, bothersome, defamatory, rude, shameful, libelous, that violates the right of confidentiality of another person, shows maliciousness or express racial, national or other discriminations and may cause damage to minor age by any way. Information is not entitled to be transmitted in accordance with the legislation or contractual or managerial relationships (such as internal information, proprietary and confidential information or covered with confidentiality agreements), violates any patent, commercial secret, intellectual rights or other third parties proprietary rights, contains software virus or any other codes, records or programs designed with the purpose to discontinue, cause damage, destruction or obstruction of any software or computer material operation, or violates intentionally or unintentionally the Greek and communal legislation in force and their provisions, that may disturb by any means and contents third parties, being used for the gathering or saving of users personal data. The purchase of merchandise via our e-shop is only permitted to users that have legal right to conclude contracts and contractual ability as provided by the Greek legislation.
Security
We use SSL encryption technology to protect the transfer of your data. In addition, access to our servers is protected by a firewall system, which limits access to confidential data.
Confidentiality of Transactions
With respect to privacy, the same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member is confidential and JOHN LYRAS has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following: Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests. JOHN LYRAS does not disclose the details of customers and their transactions, unless it has written authorization from you or is required to do so by a court order or decision of another public authority. You can request any information held about you as well as its correction if you can demonstrate an error. For your own safety, you should also treat all information provided through the service as confidential and not disclose it to any third party.
Personal Data Protection
JOHN LYRAS following the principles of personal data protection, provided by the International and European law that regulates matters related to electronic commerce as well as by the Consumer Protection Law (Law 2251/1994) which regulates issues related to distance sales and the relevant provisions of the Greek law (L. 2472/1997) on the protection of the individual and the protection of personal data as supplemented by the decisions of the President of the Personal Data Protection Committee, declares that it will not make any unfair use of your personal data and in no way will it publicize, sell or disclose your personal data and the information you entrust to us to any third party. Your personal information will be permanently deleted upon your request. The disclosure of your personal information by the company may be carried out, exceptionally, always following the procedure prescribed by law when this is imposed by a Public Authority, Judicial Authority, etc.
Repudiation / Return & Replacement of products
You are entitled to repudiate without due cause from the contract and return the purchased products being necessarily accompanied by repudiation email to [email protected] within 14 calendar days from the day your order was delivered. In the case of products to be returned, and subject to the terms and conditions that they have been received and checked by JOHN LYRAS, the company is obliged to reimburse the amount paid within 30 working days, using the same method of payment selected when the order was placed. Any reimbursement charges burden the client. Custom-made / personalised products, investment gold and certified diamonds are excluded from returns / exchanges. You have the right to return purchased products and ask for their replacement with other products or ask for reimbursement of the purchase price within 14 calendar days from the day your order was delivered: a) In all cases when a product is defective, or if a part is missing. b) In all cases, when the product delivered is different to the product ordered. Return charges are borne by JOHN LYRAS.
You have the right to return the purchased products and request them to be exchanged with another product/s equal to, or higher, than the initial amount paid within 14 calendar days from the order delivery subject to the product/s to be exchanged being intact and unused. Custom-made / personalised products, investment gold and certified diamonds are excluded from returns / exchanges.
Once products have been exchanged / returned they may not be exchanged / returned a second time.
Products that are to be exchanged/returned must: a) Be accompanied by the original accompanying receipt, exchange card and product warranty / certificate. b) The product(s) must be intact and unused and in its/their original packaging, with any attached labels intact. Custom-made / personalised products, investment gold and certified diamonds are excluded from returns / exchanges.
Cancellation of order
For products in stock an order may be cancelled if the product has not yet been dispatched. For products on backorder or custom-made orders, an order may be cancelled if production has not commenced.
Payment Methods
1. Credit / Debit Cards
JOHN LYRAS accepts all major credit cards. All transactions are protected by the most advanced online security systems which guarantee the safest transaction environment. The security of transactions is handled through the online secure platform of Viva Payments which accepts 30+ payment methods including Paypal and Klarna. As far as credit/debit card payments are concerned, please follow the instructions displayed on the website. When payment is made via credit/debit card, the delivery of the order can only be made to the credit card holder.
2. Bank transfer
Kindly transfer the exact amount of your order within 3 working days into one of the following bank accounts with beneficiary CHRISTOS LYRAS :
1. ALPHA BANK
GR35 0140 1220 1220 0200 2021 561
BIC: CRBAGRAAXXX
2. EUROBANK
GR94 0260 0310 0003 8020 0548 316
BIC: ERBKGRAAXXX
3. PIRAEUS BANK
GR84 0172 0210 0050 2108 3771 173
BIC: PIRBGRAAXXX
Thereafter email proof of payment to [email protected]. Products ordered will be sent upon receipt of payment.
Prices of Products
Excluding investment gold products, VAT is applied on all prices of products sold. VAT is not applied to orders being shipped outside of Europe, or to orders shipped to European businesses furnishing their European VAT ID.
JOHN LYRAS reserves the right to readjust the prices. Despite the fact that the best efforts are made for all data to be accurate, JOHN LYRAS maintains the right to make errors in prices and product characteristics.
Tax Free
JOHN LYRAS in collaboration with Global Blue offers Tax Free shopping for customers residing outside Europe.
Customs Duties / Taxes
Any custom duties / taxes are the buyer’s responsibility.
Shipping Methods & Delivery Times
Upon completion of placing an order, a confirmation email with the order details is automatically sent to the client. In stock item orders are dispatched within 1 working day from the moment that an order is placed. Out of stock or custom orders are shipped within the times set out on the site, or as agreed with the customer.
- Greece with local trackable courier: 1-3 working days
- Europe with DHL: 2-6 working days
- USA / Canada with DHL: 3-6 working days
- Rest of the world with DHL: 3-6 working days
The above do not apply during periods of extreme weather conditions, strikes or other causes of force majeure that may affect the timeous delivery of goods.
Newsletter
JOHN LYRAS sends out informative emails to clients and those interested. The company is not liable should an intended newsletter not reach its intended destination. If you no longer wish to receive JOHN LYRAS newsletters, please email us at [email protected].
Limitation of liability
JOHN LYRAS cannot provide any guarantee for the availability of any product but undertakes timely information to the customer about their unavailability. JOHN LYRAS is only liable for fraud and gross negligence in case of delay in the delivery of products ordered and with respect to the information or services it provides through this website.
Also, JOHN LYRAS bears no responsibility for acts or omissions of third parties, and especially unauthorized interventions by third parties, in products and services or information available here through.
Applicable law and competent courts
The Greek law governs the contracts concluded with our e-shop and any disputes arising from these contracts are exclusively referred for solution by the courts of Athens.
Communication with JOHN LYRAS
The user may communicate with the company by calling +30 210 8982996, by emailing [email protected], or by mail to JOHN LYRAS, Dimarchou Aggelou Metaxa 33, Glyfada, 16674, Athens, Greece.