TERMS & CONDITIONS OF USE

CHRISTOS LYRAS with the distinctive trade name JOHN LYRAS has its registered office in Athens, at 33 Metaxa street, Glyfada, 16674, Athens, Greece, and email [email protected] tel number +30 210 8982996, has created www.johnlyras.gr , an electronic shop promoting and distributing the company’s products via the internet. Before visiting and using the e-shop, we advise you to carefully read the following terms and conditions for the use of our e-shop. You must be assured that you agree with the following terms and conditions because any further use of this e-shop, automatically means that you express an unreserved consent with the given terms. The following terms and conditions consist the terms with which JOHN LYRAS transacts in compliance with the principle of bona fide and L/ 2251/1994 regarding the consumer’s protection.

JOHN LYRAS reserves the right to unitarily and without any notice amend or renew the present terms and conditions and thus, all transactions conducted via its e-shop in accordance with its needs and commercial laws. JOHN LYRAS undertakes the obligation to inform the users for any amendments and changes via the website of the present e-shop.

Information and products provided

JOHN LYRAS is bound as far as the completeness and validity of information supplied in this website are concerned. The accuracy of the data and characteristics concerning products and services are concerned are accurate as can be, subject to any technical or printing errors that might unintentionally arise, or for any discontinuation of the website function due to force majeure.

Limitation of liability

JOHN LYRAS cannot guarantee the availability of products but it does guarantee the end customer that one will be informed when a given product is unavailable. JOHN LYRAS is only liable for fraud and gross negligence in the case of delay of delivery of the products ordered and for the information supplied by or the services provided via its website.

Rights of intellectual property

he whole of the contents displayed on www.johnlyras.gr, including images, graphics, photos, designs, texts, services provided and products, consist the intellectual property of JOHN LYRAS. which is protected by the relevant provisions Greek Law, European Law and international conventions. It is prohibited to copy, analog/digitally record and mechanically reproduce, distribute, transfer, download (other than the permitted images and information), alter, resell, create of produce work that will mislead customers as far as the actual provider of the contents of the website is concerned. Any reproduction, reprinting, transfer, announcement, spreading off or transmission, or any other use of the contents by any means or way for commercial use of the contents by means or way of commercial or other reasons, is only permitted after the previous written consent of JOHN LYRAS. Names, logos, images and distinctive marks representing JOHN LYRAS and its products, and/or services are the exclusive trading and distinctive marks of JOHN LYRAS, and are protected by the Greek, Communal and International laws on commercial marks and industrial and intellectual property and illegal competition.

User’s obligations

The users of our website accept, consent and stipulate that, they will make lawful use of the site. The purchase of merchandises via our e-shop is only permitted to users that have the legal right to conclude contracts and contractual ability as provided by Greek legislation. The users further accept that, they will not use our websites and e-shop for the sending, publishing, e-mailing or transferring information through any means of text that is illegal, prejudiced, threatening, insulting, bothersome, defamatory, rude, shameful, libelous, that violates the right of confidentiality of another person, shows maliciousness or express racial, national or other discriminations and may cause damage to minor age by any way. Information is not entitled to be transmitted in accordance with the legislation or contractual or managerial relationships (such as internal information, proprietary and confidential information or covered with confidentiality agreements), violates any patent, commercial secret, intellectual rights or other third parties proprietary rights, contains software virus or any other codes, records or programs designed with the purpose to discontinue, cause damage, destruction or obstruction of any software or computer material operation, or violates intentionally or unintentionally the Greek and communal legislation in force and their provisions, that may disturb by any means and contents third parties, being used for the gathering or saving of users personal data. The purchase of merchandise via our e-shop is only permitted to users that have legal right to conclude contracts and contractual ability as provided by the Greek legislation.

Security

JOHN LYRAS acknowledges the importance of the issue regarding the safety of the users personal data and its e-transactions taking all necessary measures with the most modern and advanced methods securing in this way its maximum possible safety. All information relating with personal data and transactions are considered safe and confidential. The e-shop’s security Is achieved in the following ways:

A. Customer identification: The codes used for a customer’s identification are two: e-mail, or username and password which provide an absolute safe access to personal data whenever they are used. The customer is the only person that has access to his/her data via the above codes being exclusively liable for the maintenance of their secrecy and hiding from third parties. In case of loss and leakage of the above information the customer must immediately advise JOHN LYRAS, or otherwise JOHN LYRAS is not liable for the use of the given password from an unauthorized party. We hereby recommend avoiding, for safety reasons, the use of the same and easily traced password (such as date of birth).

B. Securing the confidentiality of personal data transfer: In order to secure the confidentiality of the personal data transfer we use the encryption protocol SSL 128-bit.

C. Automatic logoff: If an account remains inactive for more than 20 minutes, the account will automatically be logged off.

D. Firewall: The access to JOHN LYRAS system is controlled by a firewall which allows the use of certain services from the customers/users by prohibiting at the same time, access to systems and data bases with confidential data and company’s information.

E. Encryption: An SSL 128-bit encryption exists at all times when personal data is entered (password, addresses, telephones, credit cards etc). The encryption is valid for the information’s codification until its arrival to a certain receiver who may decrypt it by using the appropriate key. When the user/customer is placing an order and has signed-in with his/her username and password, all communication between the computer used and www.JOHN LYRAS.gr support system is ciphered with the use of the 128bits key, which means that each time information is transferred to the system, the browser initially ciphers it with the use of the 128bits key and then transfers it to the system. Confidentiality of transactions: The same principles that apply to in-store transactions are in force in the case of e-commerce. All information transferred from the user/member is confidential and JOHN LYRAS takes all necessary measures so that its use is made only to the extent that is essential for the services provided. Some of the already taken measures are the following: Only the authorized employees have access to the information of transactions and only when it is absolutely necessary as e.g. for the processing of applications. JOHN LYRAS does not disclose the data of the customers and their transactions unless it has a written authorization from you, or when a Court’s judgment orders it, or through the decision of another public authority. No information is used from third parties. You may ask any data that are kept from you and their correction as well in case you can document the existence of an error. For your own safety, you must handle all the information provided via the service as confidential and secret and to avoid disclosure to third parties.

Protection of personal data

During your visit to the pages of the site www.johnlyras.gr you may be requested to declare your identity particulars (full name, occupation, e-mail, address for products delivery, telephone and data on your credit card-if the payment be made via credit card) in order to process your orders in accordance with the provisions of L.2472/1997 re “protection of individual from the process of personal data” and L.3471/2006 “protection of personal data and private life in the e-communication”. The design of the present site allows the users to visit without disclosing any personal information. The declaration of a user’s personal data is necessary only when one places an order, or is a member of JOHN LYRAS club, or if one wants to communicate with JOHN LYRAS. Any personal data declared in any of the pages and services of our internet sites are solely and exclusively kept for reasons concerning your transactions with us, improvement of the services provided and securing operation of the corresponding service and the use of such information is not allowed to be used by any third party (except the law requires so for the competent solely authorities). For any inquiry or declaration relating to these issues please contact us by emailing [email protected] The user reserves the right to be informed at any time regarding the existence of his/her personal file and/or objection to the further process of its data or correction of such and for information and amendment of the said data in accordance with the legislation in force for the protection of personal data.

Personal Data

In order to facilitate your search we have chosen a simple procedure: By using the search engine you will easily find a given product. In case you wish to place an order you complete the order form in the Greek, or English language. The company does its best to provide services of high quality. Despite that, cases of errors in prices and ancillary products, characteristics cannot be excluded. Any discontinuation of the site’s operation, or any “human” errors during the information/printing of price of a product should also not be excluded. For the safety and effectiveness of your purchases if you discover that a product is offered in an unusually high or low price in relation with its market value you are hereby asked to communicate with customer services department by calling +30 210 8982996, or emailing [email protected] before proceeding with the given order. When your order is registered you will receive an automated email confirming the receipt of your order, and mentioning its details. After the dispatch of your order you will receive a second confirmation email stating the products to be delivered to you. During the process of your order, you may receive a series of automated e-mails referring to the process of your order. These messages will apply to the following steps: 1. Process of order: When your order has been received, 2. Picking status: Your order is ready to be dispatched from our warehouse. 3. Invoicing: Your order has been collected and sent for delivery in your space. 4. Partial invoicing: Some of the products of your order have not been collected and are pending. The products mentioned in the email will be delivered to you. 5. Cancellation: Your order has been canceled. 6. Delivery from the shop: Your order has been dispatched to one of our stores. Should any product of your order is pending we will contact you via email, or telephone.

Repudiation/return – replacement of products

You are entitled to repudiate without due cause from the contract and return the purchased products being necessarily accompanied by repudiation email to [email protected] within 14 calendar days from the day your order was delivered. In case of product return and subject to the terms and conditions that they have been received and checked from JOHN LYRAS, the company is obliged to reimburse the amount paid within 30 working days, via the same method of payment selected when the order was placed. Any reimbursement charges burden the client. Custom made / personalised products, and certified diamonds are excluded.

You have the right to return the purchased products and ask for their replacement with other products or ask for the reimbursement of the purchase price: a) In all cases when a product is defective, or if a part is missing. b) In all cases, when a product delivered is different to the product ordered.

You have the right to return the purchased products and request them to be changed with another product/s equal to, or higher, than the initial amount paid within 14 calendar days from the order delivery subject to the product being exchanged is intact and not used. Changes on goods that have be acquired by changing another product are not allowed. Products that are to be exchanged/returned must: a) Be accompanied by the original accompanying receipt, exchange card and product warranty / certificate. b) The product(s) must be intact and unused in its/their original packaging. Custom made / personalised products, and certified diamonds are excluded.

Cancellation of order

An order may be cancelled if the product has not yet been dispatched.

Methods of payment

a. Payment by credit/debit card

The e-shop of JOHN LYRAS accepts all major credit cards. All transactions are protected by the most advanced online security systems which guarantee the safest transaction environment. The security of transaction is handled through the online secure platform of Alpha Bank. As far as credit/debit card payments are concerned, please follow the instruction displayed on the website. JOHN LYRAS does not store any data and thus the user must enter all credit card data every time a new order is placed. When payment is made via credit/debit card, the delivery of the order can only be made to the credit card holder.

b. Payment upon delivery

By choosing this payment option, full payment is made to the courier service employee at the time of delivery (option not available for orders shipped outside of Greece. Orders exceeding €500 may only be paid via credit/debit card, or wire transfer into one of our business accounts.

c. Bank deposit

Please deposit the exact amount of your order within 3 working days to one of the following bank accounts with the beneficiary CHRISTOS LYRAS :

1. ALPHA BANK        GR35 0140 1220 1220 0200 2021 561     BIC: CRBAGRAAXXX

2. EUROBANK           GR94 0260 0310 0003 8020 0548 316   BIC: ERBKGRAAXXX

3. PIRAEUS BANK     GR84 0172 0210 0050 2108 3771 173     BIC: PIRBGRAAXXX

Thereafter email the proof of payment to [email protected] Products ordered will be sent upon receipt of payment.

Prices of the products on sale

VAT is applied on all prices of all products sold online, except for exports outside of Europe. JOHN LYRAS reserves the right to readjust the prices. The policy of our product prices is the same in both physical and online stores, however variations may occur due to market fluctuations in input costs. At times, there might be specific promotional actions on selected products in one or more points of sale. In any case and despite the fact that the best efforts are made for all data to be accurate, JOHN LYRAS holds the right of making printing and/or technical errors in prices and product characteristics. For this reason it is recommended that during offers one should communicate with the customer services by calling +30 210 8982996 for confirmation regarding a given order.

Order/Delivery of products/shipment expenses / Customs Duties / Taxes

Orders can be shipped to Greece and internationally. Any custom duties / taxes are the buyers responsibility. Upon completion of placing an order, a confirmation email with the order details is automatically sent to the client. The orders are dispatched within 10 working days from the moment that an order is placed. Delivery days and times are usually Monday-Friday, except for holidays, from 9am to 5 pm. The above do not apply during periods of extreme weather conditions, strikes and other causes of force majeure that may affect the correct delivery of goods.

Delay of order

Your order may be delayed for the following reasons: A supplier has delayed delivery of goods, or the product has been discontinued. During the month of August due to holidays of the workshops.   In any case, JOHN LYRAS will contact you to see whether you want to receive an alternative product, wait for the product to be delivered, or cancel the order.

Estimated delivery times
Our aim is to dispatch available products via trackable courier  in order to be received in:

  • Greece : 1-3 working days
  • Europe: 2-6 working days
  • USA / Canada: 3-6 working days
  • Rest of the world: 3-6 working days

Informative e-mail (newsletter)

JOHN LYRAS sends out informative emails to clients and those interested. The company is not liable should an intended newsletter not reach its intended destination. A newsletter might end up in a spam-folder depending on the filter settings of a given email account. This can be avoided if JOHN LYRAS email addresses are added to a safe list. If you no longer wish to receive JOHN LYRAS newsletters, please email us at [email protected]

Applicable law and competent courts

The Greek law governs the contracts concluded with our e-shop and any disputes arising from these contracts are exclusively referred for solution by the courts of Athens.

Communication with JOHN LYRAS

The user may communicate with the company by calling +30 210 8982996, by emailing [email protected], or by post to JOHN LYRAS, 33 Metaxa Street, Glyfada, 16674, Athens, Greece.